Guest Services
A day in the village should be filled with merriment, not inconvenience. From swift stops for urgent royal business to places to refill thy water bottle, we've added thoughtful comforts to make thy festival day easier, smoother, and more enjoyable.
For urgent royal business. New at the Festival, our Express Privies offer more restroom access, shorter waits, and greater convenience throughout the day—so thou may return to feasting, shopping, and revelry with haste.
Quench thy thirst throughout the village. Three convenient water refill stations are located around the Festival grounds, making it easy to stay refreshed during a full day of adventure.
Make the most of thy visit with the Festival Map and Daily Schedule, so thou canst find thy favorite shows, shops, pubs, and attractions with ease.
Whether thou art here for a few hours or a full day of revelry, our guest amenities are designed to help thee spend less time waiting and more time enjoying the Festival.
Should thou require assistance, directions, or need to report a concern, look for any staff member with a radio. Radio-equipped team members can be found at the following locations throughout the village:
In an emergency, alert the nearest staff member immediately. Festival security and EMTs are on-site throughout operating hours.
Our Trailer Restrooms are upgraded, climate-friendly facilities—though they may require a short wait during peak hours. Baby changing facilities are available in each privy area.
Trailer Privy Locations:
Outside the Front Gate • Near Camelot Food Court • Near KSA Games • Near Chateau Hibbele
Our Express Privies are designed for speed—quick in-and-out access when thou art in a hurry.
Express Privy Locations:
Near Middleton Stage • Near First Aid
Eight ATMs are stationed throughout the village for thy convenience:
Front Gate • Olde Towne Food Court • Market Square • King's Food Court
All major food courts and all beer and soda stands are cashless—card, Apple Pay, and tap-to-pay accepted. Some smaller vendors and artisan shops may be cash only, so we recommend carrying a bit of both.
General parking is free. Lots open at 9:00 AM. Enter through the main parking lot entrance and follow signage.
VIP Parking is available for an additional charge and must be purchased in advance. Follow VIP signage upon arrival and have thy ticket ready to scan.
ADA parking is available. Enter through the main entrance, follow ADA signage, and display a valid placard or tag.
Uber/Lyft drop-off and pick-up is available—follow rideshare signage inside the main lot. Bus and charter parking is also available; no overnight parking is permitted.
Re-Entry: If thou dost leave and plan to return the same day, have thy hand stamped at the Exit Gate.
Outside food and drink are not permitted within the village gates. Exceptions may be made for food allergies, medical conditions, food sensitivities, and young children (including infant formula). Each guest may bring one sealed 16 oz water bottle.
If thou hast a medical dietary need or art bringing baby food or formula, please check in with gate staff upon arrival so items may be reviewed. Re-entry is allowed—guests may keep items in their carriage and return later.
Alcohol: Yes, we serve ale and spirits. A valid ID is required. We reserve the right to refuse or discontinue service to guests who appear intoxicated.
Vegetarian, vegan, and gluten-friendly options are available from select vendors. Visit our Food & Beverage page for details.
The Festival is an outdoor event set in a natural landscape. Wheelchairs and motorized wheelchairs are welcome, though some areas may be challenging. Pathways vary from grass and dirt to gravel, with concrete paths in areas with steeper incline. Stroller, wagon, and wheelchair rentals are available at the Information Booth.
We welcome ADA-defined service animals (typically dogs) that are individually trained to perform specific tasks for a person with a disability. Service animals must be under handler control at all times, be housebroken, and behave appropriately in public. Handlers are responsible for care and cleanup.
Emotional support, therapy, comfort, and companion animals do not qualify as service animals under the ADA and are not permitted. Pets are also not permitted due to performing animals and guest safety.
For full details on service animal entry questions, please visit our FAQ page.
Bags and backpacks are welcome (may be inspected). Strollers and wagons are permitted (contents may be inspected at entry). Each guest may carry one sealed 16 oz water bottle.
No outside food or drink (beyond the allowed water bottle). No coolers under any circumstances. No outside chairs or blankets. No drones. Please do not smoke or vape in lines, general seating areas, or near show crowds—step away from high-traffic areas.
We love costumes! Dress for an outdoor, family-friendly event—comfortable walking shoes are recommended. Shirts and shoes are required at all times. We reserve the right to refuse entry for clothing or costumes that are offensive or inappropriate for a family environment. Guests in costume may not perform, accept tips, or charge for photos, out of respect for our working cast and contracted performers.
Firearms of any type are prohibited, including for guests with carry permits. Projectile weapons of any kind are also prohibited. Costume swords and daggers must remain properly sheathed and peace-tied and must be presented to Security at the Front Gate. Drawing any weapon at any time is not allowed. Broadaxes, claymores, maces, halberds, tipped arrows, and pole weapons are not permitted.
Located on-site for guest comfort and safety, the Medline Royal Infirmary offers first aid services and festival-day assistance, with EMTs present throughout operating hours.
See Festival Map for location
Lost something during thy visit? On the day of the Festival, visit the Information Booth at the Front Gate for assistance.
After the Festival, please email us and we shall do our best to reunite thee with thy belongings.
Visit our FAQ page for detailed answers on tickets, policies, and more — or call us at (770) 964-8575.
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